Frequently Asked Questions
How long is your billing cycle? When will we receive our payment?
The billing cut-off dates are on every 7th, 15th, 22nd and last day of the month (monthly).
Within 4 to 7 working days from those cut-off dates, you will receive an invoice as well as your payment.
We are not a GST-registered company. Do we still have to pay for the GST?
Yes. As foodpanda is a GST registered company, GST will be applied based-off the commission rate on the order value.
For example, if a customer orders $10 worth of food, foodpanda’s share would be $3.75 inclusive GST while your share would be $6.25 net.
What if I encounter an issue with my order? Who do I contact?
Please contact our partner service team through the chat function via the "Help and Support" button within the godroid app or put up a request via bit.ly/foodpandasupport.