Frequently Asked Questions

4) Billing

How long is your billing cycle? When will we receive our payment?

The billing cut-off dates are on every 15th and end of the month (monthly).

Within 7 to 10 working days from those cut-off dates, you will receive an invoice as well as your payment. 

We are not a GST-registered company. Do we still have to pay for the GST?

Yes. As foodpanda is a GST registered company, GST will be applied based-off the commission rate on the order value.

For example, if a customer orders $10 worth of food, foodpanda’s share would be $3.75 inclusive GST while your share would be $6.25 net.

What if I encounter an issue with my order? Who do I contact?

Please call our partner service hotline at 3158 3673 or put up a request via bit.ly/foodpandasupport.

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