Frequently Asked Questions
How long is your billing cycle? When will we receive our payment?
The billing cut-off dates are on every 15th and end of the month (monthly).
Within 7 to 10 working days from those cut-off dates, you will receive an invoice as well as your payment.
We are not a GST-registered company. Do we still have to pay for the GST?
Yes. As foodpanda is a GST registered company, GST will be applied based-off the commission rate on the order value.
For example, if a customer orders $10 worth of food, foodpanda’s share would be $3.75 inclusive GST while your share would be $6.25 net.
What if I encounter an issue with my order? Who do I contact?
Please call our partner service hotline at 3158 3673 or put up a request via bit.ly/foodpandasupport.